Association of Wisconsin Cleaning Contractors (AWCC) AWCC is a Wisconsin-based, non-profit professional association promoting the use of professional cleaning contractors by the general public through marketing and public relations efforts. Although chartered in Wisconsin and operating statewide, the AWCC accepts all interested members from outside of Wisconsin. AWCC’s mission is to promote and foster the mutual interests of its various membership groups while ensuring delivery of the highest level of professional cleaning services to the public.
ARCCA is an association of independently-owned and operated restoration and cleaning professionals. It is headquartered in Sydney Australia and is registered with the Australian Securities Commission to repesent the restoration and carpet-cleaning industries.
The BDMA is committed to raising industry standards, providing accreditation for professional practitioners and facilitating recognition of specialist services in the recovery and restoration sector.
BSCAI has become the trade association of the building-service industry, representing a worldwide network of more than 2,000 member companies from across the U.S. and 30 other countries who provide cleaning, facility maintenance, and other related services to building owners and managers. The association provides educational programs, publications, video training programs, seminars, and networking opportunities, all developed specifically for the building-service contracting industry.
This site serves as a source of contact and information for CFI members, as well as a source for consumers to find qualified professional cleaning technicians in their area.
CRCII members broaden their experiences by talking with other successful people who own a business similar to theirs, regardless of how large or small.
The CRI is a Dalton, GA-based trade association for manufacturers of carpet and rugs. Website features include information on CRI courses and publications, carpet care and maintenance, stain removal, choosing carpets, and carpets and the environment (including info on CRI's Indoor Air Quality Testing Program).
The CCINWis a non-profit association dedicated to advancing the growth of professionalism in the textile cleaning industry through business-to-business communication and education throughout the Northwestern United States and Western Canada.
FCICA provides its members with continuing education, access to cutting-edge technology and networking opportunities to assist them in achieving their business goals.
The FIO is dedicated to the professional development of the floor covering industry through education and communication. Members include certified carpet and fabric cleaners, retailers, manufacturers, distributors of carpet, hardwood, resilient, and laminate flooring, and suppliers to the industry.
The Indoor Air Quality Association (IAQA) is a nonprofit, multi-disciplined organization dedicated to promoting the exchange of indoor environmental information, through education and research, for the safety and well-being of the general public.
The IICRC has served as the Industry Guardian for the cleaning, inspection and restoration service industries for more than 30 years. As a non-profit certification organization, the IICRC helps ensure that you have access to trusted and trained cleaning professionals by establishing and monitoring certification programs and standards for these industries.
The LMCCA is an organization devoted to the personal advancement of Professional Carpet Cleaning Technicians who utilize low moisture cleaning systems in their business operations.
The MSPCA membership includes a wide variety of restoration and repair, remediation, cleaning and inspection professionals. The Annual MSPCA Convention & Trade Showbrings together experts to help grow business, expand knowledge and keep equipment up to date. The MSPCA also offers regional meetings, new product and equipment information and continuing education throughout the year. An effective voice for the cleaning industry though the IICRC, the MSPCA is a stockholder in the IICRC and has representatives on the board.
NADCA is a non-profit association of companies engaged in the cleaning of HVAC systems. Its primary mission is to promote source removal as the only acceptable method of cleaning and to establish industry standards for the association. NADCA represents qualified companies engaged in the assessment, cleaning, and restoration of HVAC systems, and assists its members in providing high-quality service to customers.
NCCA is the only independent UK trade body dedicated to the cleaning of carpets, upholstery, curtains and other soft furnishings. As such, it is now nationally recognized by government, media, industry and commerce as the authoritative source of information and advice on all aspects of the industry.
NUCCA is an Australian association of cleaners that are genuinely interested in promoting quality workmanship. Most members have certification in formal training programs, and they are all part of a supportive 'Think Tank.' Listings on the website show member qualifications, locations and services offered.
An expanded regional industry association that includes cleaners of carpet and upholstery, those who provide janitorial services, restorers of fire and water damage, carpet claims inspectors and associate members. A member of the Connections network.
The mission of the Institute is to serve as an independent, non-profit association that promotes education to its members, endorses high standards and ethics, and advances communication and technical proficiency within the cleaning, inspection and restoration industries. The Institute also acts as a central means of communication between members in all industry segments.
The PCUCA, a regional trade association, represents, recognizes and supports standards for professionals in the cleaning and restoration industry for the benefit of the consumer, its members and related industry partners.
The PCA was founded in 1980 by 60 Bane-Clene professionals who wanted an exclusive organization to represent those with the highest standard of service in the industry. It has been in the forefront of the fight against bait-and-switch advertising, and has lobbied the United States Congress for changes in labor laws. An ongoing program promotes good corporate citizenship in such matters as employee safety and proper wastewater disposal. All Bane-Clene Systems owners who have achieved certification through Bane-Clene Institute are eligible for membership.
The Association of Specialists in Cleaning and Restoration (ASCR) has changed its name and is now the Restoration Industry Association (RIA). Acting to preserve open competition, the RIA represents its members' interests and provides information to the public, media, government and other audiences.
The SCRT is a non-profit trade association for companies related to the inspection, cleaning, and restoration industries. It provides members with up-to-date technical, management and marketing information. The SCRT will help companies be successful in ways that demonstrate respect for ethical values, industry coworkers, allied vendors, consumers, communities and the environment.
The WFCA is committed to providing its retailer members and industry partners leadership and resources that will raise the level of professionalism, increase industry profitability and enhance consumer satisfaction. To this end, the WFCA has launched the industry’s only consumer advocacy website designed to provide web visitors the tools, resources and information to make certain their floor-covering shopping experience is successful and satisfactory. Through this site, visitors will be directed to WFCA member retailers who will assist consumers in managing all the variables in the floor covering purchase process.
ANSI coordinates the development and use of voluntary consensus standards in the United States, and represents the needs and views of U.S. stakeholders in standardization forums around the globe. The Institute oversees the creation, promulgation and use of thousands of norms and guidelines that directly impact businesses in nearly every sector. ANSI is also actively engaged in accrediting programs that assess conformance to standards.
The FEMA website provides information and resources for disaster-recovery businesses and vendors. Contractors and suppliers of equipment for debris removal, damage restoration and related services may be interested in Federal business opportunities offered by FEMA and the Department of Homeland Security (DHS).
The EPA seeks to protect human health and safeguard the natural environment. This website contains information that may be of interest to restoration and remediation professionals.
Industry Consultants Index Alan S. Bigger Director, Building Services University of Notre Dame 119 Mason Services Center Notre Dame, IN 46556-5691 (574) 631-5615 Fax: (574) 631-6149 bigger.1@nd.edu Bigger is a registered executive housekeeper and the director of building services at the University of Notre Dame, managing a custodial operation of 250 full-time employees. He has a varied background in training, management and human relations. He has served two terms on the Technical Advisory Committee of the International Executive Housekeepers’ Association (IEHA). He has contributed to two Association of Higher Education Facilities Officers (APPA) books, “Hazardous Materials and Solid Waste Management” and “Custodial Staffing Guidelines.” In addition, he helped compile the IEHA’s “Frontline Training Program.” He has published more than 300 articles and is a frequent industry speaker. He has been involved with Association of College and University Building Service Supervisors (ACUBSS) and IEHA (chapter president, vice-president, and chapter board member). He is a past president of the Midwest Association of Higher Education Facilities Officers (MAPPA). Bigger served two terms as the vice president of professional affairs for APPA, and he was installed as APPA president in 2007. In 2002, Bigger received Notre Dame’s President’s Award. In 2003, he was awarded APPA’s Meritorious Service Award and was CM/Cleaning & Maintenance Management magazine’s 2004 Person of the Year. In addition, he was awarded the IEHA’s William D. Joyner Special Achievement Award in 2004 and MAPPA’s President’s Award for 2004.
Allen Rathey President, InstructionLink/JanTrain Inc. 13998 W. Hartford Drive Boise, ID 83713 (208) 938-3137 Fax: (208) 938-3138 arathey@jantrain.com Rathey is president of InstructionLink/JanTrain Inc. (ILJT), an educational marketing communications company that specializes in both the commercial and home consumer divisions of the professional cleaning industry. Rathey works with clients whose products are identified with best practices and helps provide educational marketing programs. Rathey is also founder of HousekeepingChannel.com.
Anders Berg Scandinavia Service System Inc. P.O. Box 50158 Phoenix, AZ 85076 scandinaviaservicesystem@cox.net www.scandinaviaservicesystem.com Scandinavia Service System offers independent hands-on carpet and upholstery training on location in Phoenix, a unique opportunity for larger companies with high turnover that prefer outsourcing job training to experienced and seasoned instructors. This program is also suitable for organizations with in-house cleaning staff or anyone else who is new to the carpet cleaning industry.
Bill Garland Daniels Associates Inc. 4248 Ridge Lea Road Amherst, NY 14226 In Canada: 216-31 Progress Ave. Toronto, ON M1P 4S6 billg@danielsworldwide.com Garland is joint managing director and owner of Daniels Associates Inc., a consulting company specializing in the sanitation and building operations industries. Garland’s career has spanned more than 30 years. He has worked in quality control for a major manufacturer of sanitation products, in a national sales position and as a senior executive for one of North America’s leading contract cleaning organizations. In 1980, he started Daniels Associates Inc. in Canada. The consulting company has offices in North America, Europe, Australia and South America. Garland contributes regularly to a number of industry magazines and is a frequent guest speaker. In addition to being a CSSA member since 1982, Garland has been a member of the Building Owners and Managers Association (BOMA) since 1980. He was the recipient of the Member of the Year award from BOMA International and received the Building Maintenance Contractors Association Industry Award in 1994. He is a past president of BOMA Canada and BOMA International.
Bill is an IICRC approved instructor in four categories as well as chairing the Carpet Cleaning Technician committee and is Vice Chair of the S100 rewrite committee. Bill has written articles for over 15 publications and is a regular speaker at industry events. Bill is also the marketing instructor for Jon-Don’s Strategies for Success(SFS) program. With Bill’s 35 years experience combined with that of Steve Toburen and Chuck Violand SFS instructors have over 110 years industry experience.
Enviro-Mold IAQ Training is the nation’s leading provider of International Association of Mold Remediation (IAMRS)-certified mold courses for facility, janitorial, HVAC, and plumbing workers. Priority Services specializes in cleaning and remediation of commercial HVAC systems that are contaminated from fire or other damage. Onsite within 24 hours, Priority’s staff gives you the experience and quality necessary to get any large loss project delivered on time.
Bob Merkt Merkt Educational Group Associates (MEGA) and Kettle Moraine Professional Cleaners Inc. 2334 Stonebridge Circle West Bend, WI 53095 (262) 334-1881 Fax: (262 ) 334-1888 bobmerkt@execpc.com Merkt, owner of Kettle Moraine Professional Cleaners Inc., is an Inspection, Cleaning & Restoration Certification (IICRC) master textile cleaner, past-IICRC board member, and vice chair of the IICRC Floor Care Technician (FCT) course. Merkt is also a Cleaning Management Institute (CMI) instructor. He has authored numerous articles for industry publications and speaks regularly at conventions and seminars.
Chris Avendano 1129 Shoma Drive West Palm Beach, FL 33414 (281) 224-0005 cavendano@hardsurfacefloors.com cacaw1@hotmail.com www.hardsurfacefloors.com Avendano has spearheaded the development of hard surface floor cleaning divisions at two large carpet cleaning companies in Texas and Florida. He is the founder of www.hardsurfacefloors.com and the author of the “Accelerated Tile and Grout Technician Training Module” and the “Jump Start Wood Floor Cleaning and Refinishing Module.” He has served as a trainer and consultant for hundreds of cleaning companies’ successful expansions into residential and commercial hard surface floor cleaning.
Christine Corelli Christine Corelli & Associates 6401 Lincoln Ave. Morton Grove, IL 60053 (800) 417-9968, (847) 581-9968 cc@christinespeaks.com www.christinespeaks.com Corelli is a professional business motivational speaker, sales trainer and facilitator for companies and associations. She is a frequent speaker to the cleaning and maintenance industry for manufacturers, distributors and major associations at national conferences and regional seminars. Corelli is known for her high-energy style of firing hard questions and generating ideas. With hundreds of presentations to her credit, she is a veteran of the platform and maintains an active speaking calendar. Corelli is the author of four books including “Wake Up and Smell the Competition,” and “The ART of Influencing Customers to BUY from YOU.”
Violand Management Associates 7026 Mears Gate Drive NW North Canton, OH 44720 (330) 966-0700 Fax (330) 966-7211 cvioland@violand.com www.violand.com Violand Management Associates’ founder, Chuck Violand, began his consultancy with the objective of helping owners of cleaning and restoration companies improve their long-term business and personal success. In addition to consulting, Chuck holds annual Executive Summits for developing leadership and management skills; conducts Business Planning Retreats; and markets essential tools for building sales and profits, including the industry standard, "Power Selling Commercial Carpet Cleaning." Chuck’s direct, lively delivery has also made him a popular speaker and workshop leader at regional and national meetings and expositions, where he has shared his expertise with thousands of business owners.
Craig Jasper Sr. Cleaning and Restoration Institute 310 Busse Highway, #342 Park Ridge, IL 60068 (800) 792-1002 Fax: (800) 792-1001 craig@cleaninginstitute.com www.cleaninginstitute.com Jasper is the executive director of the Cleaning & Restoration Institute, and is a part of the Business Development Group. He has years of proven success in all levels of management and marketing, not only for cleaning, restoration and janitorial companies, but also for suppliers. Jasper provides business plans, marketing, advertisements, newsletters, consulting and training at all levels.
Dane W. Gregory 3D Corporation 801 Michigan Ave. Stevens Point, WI 54481 (715) 341-9058 dane.gregory@charter.net 3D Corporation is a consulting firm specializing in success plans. The program is called “Destinations,” and is driven by the needs and desires of the clients. From a simple mission — “Embrace change, Assume responsibility, Enjoy success” — clients are placed on a path for individual and company success through the development of goals. Other training and educational programs are offered through half-day and full-day workshops, as well as several Institute of Inspection, Cleaning & Restoration Certification (IICRC) certification courses. Individual project consultation is also available, ranging from staffing concerns to technical cleaning and training solutions. Gregory is a past president of the IICRC and has served on several key committees in the industry.
David Frank Knowledge Worx (303) 770-6731 knowledgeworx@aol.com dave@aics.com Frank is the president of the American Institute for Cleaning Sciences, an independent third-party accreditation organization that establishes standards to improve the professional performance of the cleaning industry. He is a work-loading consultant and has been involved in the JanSan industry for more than 30 years. Frank is a member of and frequent speaker for ISSA, the Association of Higher Education Facilities Officers (APPA) and the U.S. Green Building Council (USGBC).
Don Aslett Don Aslett Inc. P.O. Box 700 Pocatello, ID 83204 (208) 232-3535 (888) 748-3535 (for orders) Fax: (208) 235-5481 don@aslett.com Aslett has a full line of training resources and reference books for the professional cleaner, including information on how to start your own company, plus commercial cleaning products and tools perfect for the independent cleaner.
Ed Feldman Ed Feldman & Associates P.O. Box 52729 Atlanta, GA 30355 Phone and fax: (404) 261-1011 Feldman is an author of numerous books on the cleaning industry and managing cleaning operations, and is a frequent columnist.
Edward B. Hisey Stone Care Network (480) 797-1575 Fax: (623) 328-7235 ebhisey@aol.com The Stone Care Network offers on-site training and consulting, as well as discounted group pricing on all network-field-tested and rated brand name equipment, chemicals and supplies for the stone care industry. Hisey is an Inspection, Cleaning & Restoration Certification (IICRC)-certified floor care technician, and stone and masonry technician. Stone inspector certification classes are also available.
Gary Clipperton National Pro Clean Corp. (719) 598-5112 garyproclean@hotmail.com www.nationalproclean.com “The Cleaning Performance Handbook” is a 250-page training manual for cleaning supervisors, focusing on methods to improve productivity and quality. Pro Clean College training programs for cleaning managers are based on principles in the “Cleaning Performance Handbook.” The Contractor Start Up and Expansion Program offers five manuals, six audiotapes, bidding software, marketing brochures, and free ongoing consulting. Jan Bid Estimating Software allows for accurate labor projections for office cleaning. Cleaning Management Software is for universities, schools, hospitals, government bases, etc., while the Institute of Inspection, Cleaning and Restoration Certification (IICRC) Apprentice/Basic Skills Carpet Cleaning School can benefit the JanSan industry and end-users.
Howard Partridge Phenomenal Products 4919 Shiloh Lake Drive Richmond, TX 77469 (877) 354-7960 (281) 634-0404 cawhp@msn.com www.phenomenalproducts.com Partridge started his carpet cleaning company from the trunk of his car in 1984. It has become one of the most successful and respected residential cleaning firms in the country. Running 10 trucks in the high-end market, Partridge launched Phenomenal Products in 1998, and is one of the industry’s most respected and knowledgeable marketing and management experts.
Ian Greig Daniels Associates Inc. 2930 E. Northern Ave., Building B Phoenix, AZ 85028 (602) 992-5192, (800) 234-0152 iang@danielsworldwide.com www.danielsworldwide.com Greig has been involved in the cleaning industry for more than 30 years. The founder of Daniels Associates in 1979, he serves today as its chairman and CEO. A native of Australia, Greig is a licensed pharmacist and has a substantial background in chemistry. In an industry of disinfectants, detergents and floor finishes, Greig brings a dimension as a cleaning consultant, including his ability to evaluate new products.
Jack Stanley 101 Seminole Drive Trophy Club, TX 76262 (800) 527-5722, ext. 684 jstanley@carrollco.com Stanley is vice president of training and product development for the Carroll Co. His career in the JanSan industry spans 30 years, as a commissioned salesperson, vice president of operations and sales for a large private label manufacturer, national chemical sales manager for a large paper and packaging distributor, vice president and partner of an international sales training company with such clients as S.C. Johnson Wax, Unisource, Union Carbide, Amway Corp. and True Value Hardware. He has written five books and had numerous articles published pertaining to the professional cleaning and maintenance industry.
Jeff Bishop Clean Care Seminars Inc. 3113 Oxmoor Industrial Blvd. Dothan, AL 36303 (334) 983-8730 Fax: (334) 983-4547 ccs@ala.net www.cleancareseminars.com Bishop is a 30-plus-year veteran of the cleaning/restoration service industry. An international instructor and speaker, he has produced 13 books, seven videos and hundreds of articles.
Jeff Cross Senior Editor CM/Cleanfax magazine CleanPros Online 193 Purple Finch Loop Pataskala, OH 43062 (740) 973-4236 Fax: (866) 551-5405 jcross@cleanprosonline.com www.cleanfax.com www.cleanprosonline.com Cross is a veteran professional carpet and upholstery cleaner and disaster restoration professional. He is also an experienced journalist and senior editor of CM/Cleanfax magazine and CleanPros Online, with a combined circulation of more than 75,000 professional cleaners. In addition to writing, editing and publishing, Cross is a consultant and trainer in all aspects of textile care. He is an Institute of Inspection, Cleaning and Restoration Certification (IICRC)-approved instructor for carpet cleaning, upholstery and fabric cleaning, and color repair. He is also an instructor and trainer in a variety of subjects related to textile cleaning and care, and trains in both the public and private sectors of the cleaning industry.
Jeff has spent his entire working life as a technician, manager, business owner and/or instructor in the cleaning industry. He is an IICRC approved instructor in 3 categories, CCT, CCMT and UFT. Jeff also teaches Jon-Don’s Value Added Service Technician (VAST) seminar which turns carpet cleaning technicians into customer service experts that consistently can create “Customer Cheerleaders”. When he is not on the road teaching or consulting, Jeff is back in Kansas City where he currently owns and operates a commercial carpet cleaning business.
Jeffrey G. Entin ENVIRON International Corporation 214 Carnegie Center Princeton, NJ 08540 (609) 243-9846 jentin@environcorp.com www.environcorp.com Entin is a senior manager with ENVIRON International Corporation, a health and environmental sciences consulting firm specializing in environmental, health and safety management, litigation support, due diligence, environmental compliance, indoor air quality, risk assessment, toxicological and epidemiological assessment, brownfield redevelopment, vapor mitigation, nanotechnology and risk management. He is certified by the Indoor Air Quality Association and American Indoor Air Quality Council as an Indoor Air Quality Manager and Microbial Consultant and has authored numerous articles on indoor air quality.
Jim Harris Sr. Concepts IV 1988 Central Ave. Albany, NY 12205 (518) 456-7100 Concepts IV provides educational training and systems implementation. It specializes in education, healthcare, corporate, and building service contractors. Harris is founder and owner of Janitronics, a contract cleaning firm, a longtime member of the Building Service Contractors Association International (BSCAI) board of directors, and a past officer and president of the association.
Joe Polish Piranha Marketing Inc. 4440 S. Rural Road, Building F Tempe, AZ 85282 (800) 275-2643 (480) 858-0008 Fax: (480) 858-0004 support@joepolish.com www.joepolish.com Piranha Marketing is the source of turnkey marketing tools and success strategies to transform any carpet cleaning, restoration or JanSan company into a no-maintenance money machine. Visit www.joepolish.com to receive Piranha Marketing’s free report, “How to Double Your Cleaning Business in Six Months (or Less),” and to see what cleaners from around the country (and the globe) have to say about Piranha Marketing.
John P. Walker ManageMen Inc. 1045 E. 4500 S. Salt Lake City, UT 84117 (877) 755-6711 www.managemen.com Walker has over 30 years of experience in the cleaning industry. He is president of ManageMen Inc., a cleaning industry education firm that has produced a wide range of award-winning training programs based on numerous benchmarking and study projects. Walker is the founder and professor of Janitor University, where he teaches OS1, a standardized process for cleaning organizations that was scientifically validated in 2006. He is the former director of education and training at ISSA.
Laura Dellutri 11730 W. 135th St., Suite #6 Overland Park, KS 66221 Mobile: (913) 208-5209 Fax: (913) 599-6616 dellutril@aol.com www.healthyhousekeeper.com Dellutri is a cleaning consultant, public speaker, author and developer of training systems, certification programs and cleaning techniques.
Cleaning Contract Compliance Consultants 25988 Hinds Road Watertown, NY 13601 Phone and fax: (315) 782-4437 lekrafft@juno.com 800 NW Fork Road Stuart, FL 34994 (772) 692-1887 Krafft has owned and operated Krafft Cleaning Service since 1971, acquiring hands-on experience in both the technical and business aspects of the cleaning trade. He holds several Institute of Inspection, Cleaning & Restoration Certification (IICRC) certifications and maintains membership in Building Service Contractors Association International (BSCAI), ISSA, Cleaning Management Institute (CMI) and the New England Institute of Restoration and Cleaning (NEIRC). He is secretary for the board of directors of the International Custodial Advisors Network (ICAN) and is associate editor for, and a frequent contributor to, the ICAN/ATEX column appearing at www.cmmonline.com.
Maurice Dixon Dixon & Associates 6515 Gleason Court Edina, MN 55436 (877) 379-3566 Fax: (651) 286-1740 mwdix@att.net www.cleansultants.com www.focusonsales.biz Dixon & Associates conducts custodial seminars for people in the janitorial profession. The seminars cover hands-on demonstrations of cleaning procedures, proper use of cleaning chemicals and equipment, and the importance of proper cleaning techniques. Dixon & Associates also works with clients to develop a formalized housekeeping program that takes advantage of accurate inventories of spaces to be cleaned, desired cleaning frequencies, employee work schedules and much more.
Perry Shimanoff Management and Communication Consultants (MC2) 125 Pearl Ave. San Carlos, CA 94070 (650) 594-0198 Fax: (650) 591-6364 mc2sancarlos@msn.com MC2 offers maintenance and operations consulting services, including audits, staffing analysis, custodial training, and computer software for maintenance and custodial operations.
Ralph Rice Housekeeping Systems Inc. 12545 Olive Blvd., #265 St. Louis, MO 63141 (314) 348-1806 info@hsipro.com Housekeeping Systems helps in-house housekeeping departments achieve maximum productivity through the development of staffing and quality assurance databases for use with its HSIPro Housekeeping Software, Palm-Based Quality Inspection Software, and shot-on-site, professionally voiced, audio-visual training programs. HSIPro software training is performed at your facility during several trips over a 12-month period.
Roger McFadden Corporate Express/Coastwide Laboratories 1 Environmental Way Broomfield, CO 80021 (303) 664-2971 roger.mcfadden@cexp.com rmcfadden@coastwidelabs.com rogermcfadden@centurytel.com McFadden, vice president of Product and Business Development for Corporate Express/Coastwide Laboratories, has worked as a consulting chemist and product engineer for chemical manufacturing companies in the United States and Canada. He is involved with industry organizations such as: Underwriters Laboratories, ANSI, ASTM International, Inspection, Cleaning & Restoration Certification (IICRC), Cleaning Management Institute (CMI) Building Service Contractors Association International (BSCAI), Pacific Northwest Unified Green Cleaning Alliance, and the GreenBlue Institute/EPA Design for the Environment Green Formulator Initiative.
Ron Goerne 123 Training Systems 1624 Commerce Parkway F Bloomington, IL 61704 (309) 663-5123 Fax: (309) 663-8011 rgoerne@hotmail.com Goerne has been a cleaning contractor and distributor for more than 30 years. He co-developed 123 Training Systems, a partner of ISSA. Goerne is a past-president of the Building Service Contractors Association International (BSCAI) and serves on the Cleaning Management Institute advisory board and the Environmental Educational Foundation-Environmental Protection Agency (EEF-EPA) Indoor Air Quality (IAQ) project.
Ruth Travis R L Seminars 3102 Brimstead Drive Franklin, TN 37064 Phone and fax: (615) 794-0250 ruglady@mindspring.com www.ruglady.info Travis is the president of the Institute of Inspection, Cleaning and Restoration Certification (IICRC). She is a past president of the Society of Cleaning and Restoration Technicians (SCRT). Travis is an IICRC master textile cleaner, master fire restorer and journeyman water damage restorer, and a carpet, laminate and resilient flooring inspector. She is an IICRC-approved instructor in color repair, upholstery/ fabric cleaning, and rug cleaning. Travis performs side-match and other color correction for major carpet mills and consumers, and serves as a consultant for individuals, cleaning companies, and other industry-related entities.
Stephen P. Ashkin The Ashkin Group LLC 3644 Tamarron Drive Bloomington, IN 47408 (812) 332-7950 Fax: (812) 332-7695 steveashkin@ashkingroup.com www.AshkinGroup.com The Ashkin Group LLC is a consulting firm specializing in greening the cleaning process. Ashkin is an internationally known speaker and author of more than 200 articles and contributing author of three books, all on green cleaning. He is actively involved with federal agencies and state governments, schools and universities, healthcare facilities, building owners and property management firms, trade associations, advocacy groups, environmental organizations and others working to green the cleaning process.
Steve Spencer State Farm Insurance Co. steven.c.spencer.gnw4@statefarm.com Spencer is a facilities specialist in cleaning and interior maintenance for State Farm Insurance Company. He coordinates and teaches an interior maintenance school and is responsible for all facility cleaning contract specifications for the company. Spencer is recognized as one of the nation’s leading authorities on safety, health and hygiene and is a nationally recognized consultant, author and speaker with more than 30 years of experience in the JanSan industry. He is a member of International Facilities Management Association (IFMA) and serves on the End-User Advisory Council for Invista, the National Floor Safety Institute Board and the Buildings Magazine Advisory Board, and is CM/Cleaning & Maintenance Management magazine’s 2006 Person of the Year.
Steve Toburen spent over 20 years “down in the trenches” of the cleaning industry. His cleaning and restoration company grew into a 1.3 million dollar business in a small market base of 30,000 people. He is an internationally recognized expert on small service businesses, a widely published author and a much sought after presenter. Since 1996 Steve has served as the Director of Training for Jon-Don’s revolutionary Strategies for Success (SFS) program. Under Steve’s direction Strategies has transformed the lives of thousands of cleaning and restoration industry professionals.
Taf Baig Taf Baig Magic Wand Company 30 W. 250 Butterfield Road, #310 Warrenville, IL 60555 (877) 926-3748 info@magicwandco.com www.magicwandco.com When it comes to building a profitable business, no one knows it better than Baig. After graduating from college with a marketing and management degree, Baig started a successful carpet, upholstery and hard-surface cleaning company. He built it up into a multi-truck operation, which he sold in 2003 to concentrate on teaching and consulting. He can help anyone turn their company around and make it profitable. He can also help get your company ready to sell for maximum profit.
Timothy Miller Business Development Associates, Inc. 5848 W. Cornelia Ave. Chicago, IL 60634 (773) 777-9956 Fax: (773) 777-9957 bdgtim1@sbcglobal.net Miller is president of Business Development Associates, Inc., a marketing consulting firm that specializes in building better businesses in the cleaning and restoration industry. An industry veteran for more than 25 years, Miller works with restoration contractors, distributors, manufacturers and other industry organizations to solve a wide range of business problems as well as to develop and implement highly effective marketing and advertising programs.
W. Marion Ivey Ivey’s Training and Consulting Services 1340 Kipling Court S.E. Salem, OR 97302 (503) 391-7822 wmivey@comcast.net Ivey offers on-site comprehensive training for custodial services staff. Training programs include three-day “Train the Trainer” for in-house, contractors, and designated trainers, and a two-day leadership training institute for new and mid-level supervisory staff. Basic and advanced custodial certification training for custodial/housekeeping staff is also offered.
William R. Griffin Cleaning Consultant Services Inc. P.O. Box 1273 Seattle, WA 98111 (206) 682-9748, (206) 849-0179 Fax: (206) 622-6876 wgriffin@cleaningconsultants.com www.cleaningconsultants.com Griffin, with 30 years of hands-on experience in the professional cleaning and maintenance industry, provides independent third-party consulting services. Griffin is an IICRC certified Master Cleaner, Inspector, Instructor. He is also president of the International Custodial Advisors Network (ICAN), a non-profit association whose goal is to promote, strengthen and enhance respect for the cleaning industry.
A Federal agency established by the Occupational Safety and Health Act of 1970, NIOSH is part of the Centers for Disease Control and Prevention. It provides national and world leadership to prevent work-related illness, injury, disability, and death by gathering information, conducting scientific research, and translating the knowledge gained into products and services. NIOSH's mission is critical to the health and safety of every American worker. The website offers information on NIOSH activities nationwide, training and publications information, and a host of other resources.
